CUSTOMER SERVICE 


If you have any questions please don't hesitate to contact us by email.
Email: customer@lhommerouge.com


GENERAL

You must be 18 years of age to place an order, minors must have permission in writing from a parent / legal guardian. 

We aim to present the most recent accurate and reliable information on our website at all times. However, there may be instances of incomplete data, typographical errors or inaccuracies. We cannot guarantee that a photograph depicts the product perfectly. We apologize for any inconvenience these errors may incur & we reserve the right to amend or update product information at any time, without prior notice. L’HOMME ROUGE reserves the right to refuse or cancel any orders placed on merchandise listed at the incorrect price. 

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you by e-mail shortly after placing your order.


PRICES

All prices include a 25% VAT (Swedish tax). 
Purchases outside EU grants a 25% VAT discount at check out. VAT and customs will be charged according to the country of destination at delivery. 

EU / Sweden has FTA agreements with a number of countries outside EU (Canada, South Korea and others). We can write a customs declaration with the invoice/receipt from orders in these countries upon request.

PAYMENT

Card payment

At the moment we accept the following cards

Visa
Mastercard 
American Express


SHIPPING RATES

We offer world wide shipping. If you cannot finalize your order in your country, please send us an email to customer@lhommerouge.com

Sweden: Free shipping

EU + EFTA: €10 (Free shipping on orders above €200)

REST OF WORLD: €30 (Free shipping on orders above €300)

We ship all international orders with UPS Express Saver (EU: UPS Access Point).

Please note that the customer is responsible for all customs or any other charges imposed by the country to which the order is shipped, this also apply for orders where a declaration for customs is issued with the help from L'HOMME ROUGE (for customers in countries outside EU but with an FTA).

If you are a customer within the EU and prefers a direct delivery, please write this note when you fill out the order form and contact customer@lhommerouge.com directly after your purchase. L'HOMME ROUGE does not take any responsibility if UPS would fail to deliver this package, and a new delivery must be scheduled by the customer and the domestic UPS center.


DELIVERY TIME

Swedish orders 1-3 working days 
International orders 2-8 working days


ORDER CONFIRMATION

You will receive an order confirmation by e-mail shortly after placing your order, when your item has been shipped.


RETURNS AND EXCHANGES

You have the right to exchange or return an item (for a full refund) within 14 days of receiving them. The goods must be unworn, complete with all original tags and in original and perfect condition. You must also return a copy of the original receipt. 

When returning or exchanging items you will have to pay all shipping costs. Original shipping cost or the return shipping cost will be repayed.

Please make sure all returned items are well packaged so the item(s) won't be damaged during transport.

We will not compensate for returned packages lost in the return shipping. Please note that additional duties, taxes or any additional charge you may have will not be refunded by L’HOMME ROUGE.

Returns from countries outside EU must be marked and declared as ”return of goods” on the customs declaratoin, otherwise duties and taxes will be charged and/or deducted from the refund.

Refunds for returned products will be made as soon as possible, 30 business days at the latest, after we have received the returned products.

 

How to return an item:

1. Always contact us at customer@lhommerouge.com before returning an item. 

2. Fill out the return form that comes in the package.

3. Send the item back together with the return form to the address below. 
 

L’HOMME ROUGE AB

Krukmakargatan 29

11851 Stockholm

SWEDEN


4. When we have received the item and approved the return, we will credit the account you assigned in the return form.

How to exchange an item:

1. Always contact us at customer@lhommerouge.com if you want to exchange an item. This is to make sure the new item is reserved for you. If you don't you risk that the item you want is sold out before we can register the exchange. Please have your order number ready when calling or emailing us.

2. Fill out the return form that comes in the package.

3. Send the item back together with the return form to the address below. 

L’HOMME ROUGE AB

Krukmakargatan 29

11851 Stockholm

SWEDEN

 

4. When we have received the item and approved the return we will send you the new item. 
If the new item is cheaper we will credit the difference to the account stated on the return form. 
If the new item is more expensive you will have to pay the difference by credit card. 


SALE PRICES 

If an item is on sale after you have purchased it, we are unable to refund the difference. 


FAULTY ITEMS

If an item is faulty you may return the item free of charge. Contact us by email within 14 days after receiving the item. If the item is faulty or if we have shipped an incorrect item we will send you a new item free of charge. If the replacement item is sold out or unavailable you can exchange it for another item or we will issue a full refund.


DAMAGED GOODS

All packages we ship are insured. If the package and/or the content is damaged upon arrival, please report that to the courier when you receive it. If you notice any damages when you unpack, please contact us. 


FORCE MAJEURE

If L’HOMME ROUGE fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then L’HOMME ROUGE can not be held responsible.

 

PRIVACY POLICY

We care about your privacy and respect the personal data you provide us with in order to offer you a high quality experience with L’HOMME ROUGE. Therefore it is important for us to protect this data and to be transparent with the information we use to offer you our best service. We use cookies for lhommerouge.com to personalize and facilitate your shopping experience and to measure and analyze how customers use our online services.

 

What personal data do we collect and why?

We collect personal data from you when you contact us for customer service, place an order, sign up for our newsletter or browse lhommerouge.com. The data we collect depends on what information you provide us with, but the reason we handle your personal data is to provide you with a good experience with us and to deliver what you have ordered. When you place an order, for example, we will need certain information to process your payment and deliver the items you have purchased. We act according to the current legislation in the EU regarding personal data, which aims to protect you as an individual. We use data that is necessary for us to answer your customer service inquiries, deliver an order you have placed, send you our newsletter you have signed up to and to provide you with a personalized shopping experience with us. We therefore do collect data regarding your shopping habits with us in order to personalize your experience. We focus primarily at providing you with clothes you like and therefore we use third party suppliers of external services, which we might share your personal data with in order to facilitate your visit with us. They process your data under our instructions. All our third party suppliers are chosen with care for their reliability, security and expert knowledge within their field of expertise.  

 

How long do we keep your data?

We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. 

 

What are your rights regarding your personal data?

You can at any time contact us to see what kind of personal data we are processing regarding you and ask us to update or remove the data you have provided us with.

If your question is not answered in the text above, don’t hesitate to contact our customer service at any time and we will assist you.

 

 

COMPANY INFORMATION (NO RETURNS/EXCHANGES TO THIS ADDRESS)

L'HOMME ROUGE AB (Reg. no. 556820-7897)
Vasagatan 40
412 67, Göteborg
Sweden
 
VAT: SE556820789701